Landmark Home Warranty Reviews (2018)

Landmark Home Warranty

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Landmark Home Warranty is has good ratings versus competitors overall. Some of the things that folks love about Landmark include: quick service, good repair partners, and online claims center. Customers mostly have had good responses from their customer service employees even if an issue is not within their coverage. There were some negative reviews with some service mistakes and slow services in some areas. Before buying, make sure to read your contract in its entirety to make sure you are prepared to what they have committed to.

Home Warranty Scores

Overall Score: 9.3/10

Customer Satisfaction: 9.2/10

Prompt Service: 8.9/10

Repair / Replace Quality: 9.2/10

Premium: $410-$660

Deductible: $60

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Company Details

Landmark Home Warranty is a subsidiary of American Home Shield (AHS) -- acquired in 2016. Although it has a solid following and customer base, it is only available in some Western states. Since being acquired, customers have still felt that they are getting good coverage overall, but there is definitely a case for going with American Home Shield as their options are more robust, service area wider, and service gets better scores:

Landmark Home Warranty
HeadquartersSouth Jordan, UT
States ServedAZ, ID, NV, OR, TX, UT
BBB RatingB+
Employees~101-250

Product Details

Landmark Home Warranty has two plans: the Home Systems Plan and the Total Protection Plan. Additionally, they have a variety of add-ons that you can select as well. Overall, these are pretty straight-forward home warranty plans versus competitors. One thing to note versus AHS, their parent company, is that Landmark doesn't allow you to customize your plan by individual system/appliance. This is a big benefit of AHS.

PlanCoverage Items
Home Systems Plan
  • A/C & heating pre season
  • subterranean termite treatment (extra fee)
  • pest control treatment
  • failure to do sediment/corrosion
  • A/C units
  • heating units
  • HVAC modifications
  • freon recapture/recovery/recharge
  • electrical system
  • ceiling & exhaust fans
  • water heaters
  • toilet removal/reattachment
  • tankless water heaters
  • hydrojetting
  • plumbing pipe leaks
  • concrete-encased pipe leaks
  • drain line stoppages
  • toilets
  • whirpool motor/pump assembly
  • shower/diverter valves
  • faucets/shower heads/arms
  • pressure regulators
  • interor hose bibs
  • improper repair
  • haul away
Total Protection PlanAll in Home Systems Plan and:
  • central vacuum
  • garage door opener
  • dishwasher
  • garbage disposal
  • oven/range/cooktop
  • built-in microwave
  • kitchen exchaust fan
  • kitchen refrigerator
  • washer/dryer
Home Warranty Plan Add-OnsA la carte options:
  • Booster pumps
  • salt water equipment
  • washer/dryer
  • septic system
  • freezer (stand alone)
  • built-in microwave
  • exterior pipe leak repair
  • dishwasher
  • garage door opener
  • swimming pool/hot tub/portable spa equipment
  • free standing icemaker
  • grinder pumps
  • water softener
  • garbage disposal
  • well pump
  • roof leak repair
  • central vacuum
  • oven/range/cooktop
  • kitchen refrigerator
  • wet bar refrigerator

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Exclusions:

  • Please review your contract: HSA is not clear about exclusions except on contracts.
  • Per unit/state exclusions -- please read contract.

Ease of Making Claims

The online portal and website is extremely user friendly and most customers have reported ease at using the interface for making claims. That said, there have been some that have had issues with phone agents and direct support.

Positives

  • Online claim portal is easy and available for most issues

Negatives

  • Some had long hold times on the phone.
  • There have been some communication issues between the service providers and other systems.
  • Some folks have had issues with no follow-through despite being charged the deductible.

Repairs & Replacements

Most customers who have had to use their Landmark Repair services have been pleased. That said, there are a few that have had issues with them, including those that have described service outages in their area and service providers that haven't been honest or haven't repaired their equipment well.

Realtor Tools & Plans

Realtors have access to four additional plans that are exclusive to home buyers only. These provide real estate professionals with an ability to add on services for their easily. Also, Landmark provides educational tools, brochures, and local reps that can make things easier for managing many different homes simultaneously -- additionally, its easy to add and manage plans online. Here is what's inside their real estate plans for home buyers:

PlanCoverage Items
Essential
  • Rekey service
  • A/C & Heating pre season service
  • subtarannean termite treatment (for a fee)
  • pest control treatment
  • failure due to sediment/corrosion/lack of maintenance
  • A/C
  • heating
  • HVAC modifications
  • electrical
  • ceiling & exhaust fans
  • garage door opener
  • water heater
  • tankless water heaters
  • plumbing pipe leaks
  • drain line stoppages
  • toilets
  • whirpool motor & pump assembly
  • shower & diverter valves
  • faucets/shower heads & arms
  • pressure regulators
  • interior hose bibs
  • dishwasher
  • garbage disposal
  • oven/range/cooktop
  • built-in microwave
  • kitchen exhaust fan
AdvantageAll in Essential package and:
  • toilet removal/reattachment
  • hydrojetting
  • permits
  • code violations
  • improper repair
  • haul away
  • crane
ValueAll in Advantage package + freon recapture/recovery/recharge, electric A/C window units, kitchen refrigerator
ComprehensiveAll in Value package and:
  • washer/dryer
Home Buyer Add-OnsA la carte options:
  • Booster pumps
  • salt water equipment
  • washer/dryer
  • septic system
  • freezer (stand alone)
  • built-in microwave
  • exterior pipe leak repair
  • dishwasher
  • garage door opener
  • swimming pool/hot tub/portable spa equipment
  • free standing icemaker
  • grinder pumps
  • water softener
  • garbage disposal
  • well pump
  • roof leak repair
  • central vacuum
  • oven/range/cooktop
  • kitchen refrigerator
  • wet bar refrigerator

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Landmark Home Warranty vs. Other Top Home Warranties

Landmark vs. American Home Shield (AHS)

The benefits of Landmark Home Warranty are more robuse in the AHS variety. Some of the benefits to Landmark is that they offer a lower deductible package, but overall, AHS beats customer reviews being exhuberant about good service and also service area for the whole country. This is one of the reasons why most would prefer to go with AHS.

Landmark vs. First American Home Warranty

Landmark Home Warranty and First American both have a lot going for them. First American has a much wider service area than Landmark, but for those within Landmark's service zone, it is a close race. Both have some mixed reviews at times of complex service, but also are well loved by other customers.

Landmark vs. Choice Home Warranty

Landmark and Choice Home Warranty both offer a good online experience and low deductibles for those that are price conscious. Choice Home Warranty does cut a bit ahead when it comes to overall reviews from customers that have had issues.

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Browse Landmark Home Warranty Customer Reviews

My Landmark warranty was

My Landmark warranty was a gift from the seller upon taking out a mortgage on the house that we bought. We have been with them for about six months now and I have submitted a claim on a dishwasher that was making a horrific noise. I called them then they referred me to a local technician. It was easy to set up an appointment and the guy showed up when he said he would. It turned out that there wasn’t anything wrong with the dishwasher as it was a ‘Me’ problem because of where I was putting the dial. The guy was really professional about it and told me how to run the dishwasher better. He also told me where to put the dial instead. He was very helpful and he solved the problem. My experience with Landmark was easier than any other insurance claim I’ve ever done.

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